Version 2024 09 25
Installation Instructions
The CAN-8 client and server software undergoes constant testing and improvements. When a sufficient number of changes have been made to the software and a period of testing is done, a software release is made available.
The following table describes the more major changes that have been made to the software for this release. All customers are encouraged to update to the latest version to maintain the integrity of their system.
| Critical | Important | Minor | Enhancement |
| Satus | Change ID | Description | |
|---|---|---|---|
| Changes included in the 2024 04 16 release of CAN-8: | |||
| SV850 | Network error for some Windows 10 stations fixed. | ||
| SV863 | Added warning in Planner to prevent student data loss. | ||
| SV865 | Instructors' text in Read items did now can be displayed when evaluating answer. | ||
| SV868 | Fixed video import via URL for multiple attempts. | ||
| SV610 | List of online students from phone interface no longer shows offline students. | ||
| SV858 | Added missing menu shortcuts | ||
| SV860 | Fixed link to manual in top menu. | ||
| SV872 | Added date format in reports dialog box. | ||
| SV853 | Updated French / Spanish translation | ||
| SV832 | Items list - added missing icons | ||
| SV866 | Students can now listen to instructors' messages in review mode. | ||
| SV869 | Expanded video file extension list and access to https sites | ||
| SV873 | Added support for Lingit Language characters. | ||
| SV848 | Update to extension list in image import window | ||
| SV832 | Items list - reordered item list to match Properties list | ||
| Changes included in the 2022 07 22 release of CAN-8: | |||
| SV847 | T items did not show in sequence mode | ||
| SV831 | Selecting "Continue recording" to a recording submitted in a previous session will cause data loss | ||
| SV828 | Scrolling while exporting student recorded data would terminate the client. | ||
| SV850 | Network error 10051 resolved | ||
| SV816 | Class field size in import file changed to accommodate "-" character | ||
| SV837 | In some cases, import file failed to delete instructor IDs. | ||
| SV825 | Random mode was skipping items | ||
| SV826 | First T items in random/sequential test mode do not display | ||
| SV821 | Message alert failed to appear if student exited the lesson without answering. | ||
| SV839 | E items with max time limit would lock students in when re-entering item. | ||
| SV833 | Planner: Changing disabled items type sometimes set audio max time to 3X automatically | ||
| SV830 | Improved error message translation. | ||
| SV840 | Disabled BACK button while example sound plays | ||
| SV841 | Disabled NEXT button in time limited item | ||
| SV842 | Pressing Record button while playing count limited example item would prevent student from listening to the entire audio. | ||
| SVnew | Boost audio export levels for low volume recordings | ||
| SV822 | Adds support for Salish combining characters | ||
| Changes included in the 2018 03 16 release of CAN-8: | |||
| SV811 | Pasted items in planner sometimes present wrong content | ||
| SV778 | Changing an item properties while editing clears content changes. | ||
| SV815 | Signed on state in tracker sometimes was incorrect. | ||
| SV814 | Handling of keepalives for firewall restrictions improved. | ||
| SV812 | Changes in accents to items in planner were not always saved | ||
| SV782 | Pasted text/font/case is not always preserved. | ||
| SV789 | Babilon view by class fixed. | ||
| SV813 | Babilon console window organization improved. | ||
| SV741 | Text not always copied correctly from PDF file. | ||
| SVnew | Custom reports by lesson item completion available. | ||
| SVnew | Text area of Example items changed to full size in Planner. | ||
| SVnew | Supports IP address/port changes during active sesssion. | ||
| SVnew | Added tabstop support in text editor. | ||
| SVnew | New planner option for copied text. | ||
| SVnew | Added support for Okanagan and Salish font. New virtual keyboards available. Sites who wish to install the virtual Keyboard should contact support@can8.com | ||
| SVnew | Group recordings. | ||
| SVnew | Colour coded group recordings playback. | ||
| SVnew | Instructors can leave multiple messages per student in each cell | ||
| SVnew | New notification alert at login when message has been left by instructor. | ||
| SVnew | Direct links from oral message notification list to the message/item . | ||
| SVnew | Messages no longer automatically removed. Students can retrieve and re-play previous oral messages. | ||
| Changes that were included in the 20150929 release of CAN-8: | |||
| SV741 | Editing a newly created Planner before saving the menu would cause an unexpected client shut down. | ||
| SV744 | In some instances, classes could not be added in students profile. Would generate a server can't complete your request error message. | ||
| SV744 | Servers with over 65000 users registered may experience duplicated user ID codes. | ||
| SV746 | Some new users records were missing from report. | ||
| SV745 | Instructor could not add marks in tracker. | ||
| SV754 | Fixes noise at the end of new recordings. | ||
| SV759 | Extra space characters in server field would return server not found error. | ||
| SV772 | Headset warning message does not allow re-login for 30 seconds. | ||
| SV224 | Red message cell in tracker would turn green if the instructor listened to the student's answer after leaving the message. It now remains red until the student receives the message. | ||
| SV743 | Error message generated in user's properties window could prevent displaying the properties box content when accessed the next time. | ||
| SV742 | Fixes paint error when changing item type from item with an audio graph to item without. | ||
| SV748 | Display User List would not show more than 32000 users at one time. | ||
| SV752 | Import file would cause errors if "SP" was selected for language interface. | ||
| SV749 | Added optional field placeholder to import file. | ||
| SV755 | Save display lists in Column-type CSV format. | ||
| SV756 | "Display user" and "Display Classes" commands display attributes as well. | ||
| SV761 | New "Select All/Deselect" button in attribute tab. | ||
| SV750 | Instructors can import student list. | ||
| SV762 | Mark assigned per item increased to out of 10 (_/10) instead of out of 9 (_/9). | ||
| SV760 | Test options menu re-ordered. | ||
| SV759 | Lesson mode status displayed on Tracker and Student interface for "Wait to Start" and "Review" mode. | ||
| Changes that were included in the 20141216 release of CAN-8: | |||
| SV722 | Buffer overflow when sending classes to tracker. (part of hotfix 20140929) | ||
| SV719 | Some classes not listed in VIEW > BY CLASS selection window. (part of hotfix 20140929) | ||
| SV720 | Feedback not shown in review mode. (part of hotfix 20140929) | ||
| SV733 | Student belonging to MASTER would not show in the babilon list. (part of hotfix 20140929) | ||
| SV690 | Cell with message in tracker would become green if instructor clicked on it. The cells now remain red until the students listen. | ||
| SV738 | Multiple choice selections could be lost in planner if the options were selected then pasted over. | ||
| SV736 | New: Play limit. Limits how many time sample audio in each item can be played per test. (see manual under Item Properties section). | ||
| SV740 | New: High quality audio now on by default. | ||
| SV715 | Added support for Vietnamese font. | ||
| SV728 | Font in new planner items defaults to medium size. | ||
| SV730 | Play cursor value shown in seconds by default. | ||
| Changes that were included in the 20140715 release of CAN-8: | |||
| SV716 | DMI error when moving main menu Items in some rare cases. Menu file could get corrupted is menu is saved after error apeared. | ||
| SV698 | Exiting the planner without closing accumulated error boxes error would crash the client. | ||
| SV698 | In rare cases, the issue above combined with disk space recovery task could cause lesson data loss. | ||
| SV696 | Added support for new JPGs format with missing parts of headers | ||
| SV695 | Paste function failed if copying more than one line at a time from a MS Word document with lists. | ||
| SV694 | Spanish settings for the system supervisor profile would prevent login on previous versions. | ||
| SV690 | Added missing path display in Spanish interface | ||
| SV601 | Missing spanish trasnslation in item Properties window. | ||
| SV714 | New discussion Group. Babilon. | ||
| Changes that were included in the 20131216 release of CAN-8: | |||
| SV669 | Copy/paste an item into a lesson menu on top copied items would crash the client. | ||
| SV675 | Program error when copying text from MS Word Table. | ||
| SV668 | EXPORT > ALL ANSWER generates error if lesson names include a character not allowed in Windows file name convention | ||
| SV663 | Option EXPORT > ALL ANSWER remained greyed out if the Planner includes only one answer. | ||
| SV675 | Copy/paste chinese text from Word to CAN-8 would generate unknow characters. Support added for UC2 code | ||
| SV675 | Cayuga text import from word document was revised. | ||
| SV677 | Input device detection. Audio drivers are re-initialized when audio input jack lose and regain connection. | ||
| SV668 | Change drag/drop from a planner to another changed from cut/paste to copy/paste wto prevent data loss. | ||
| SV668 | New Save/abandon changes option upon Planner exit. | ||
| SV660 | ntserve - Search for authorization device extended to com16 | ||
| SV686 | New - Import video file from URL. Video can now be linked to a URL from withing an item to be accessible by remote users. | ||
| SV689 | New - Improved audio quality. Previous CAN-8 clients will not be able to play audio recorded with this version | ||
| SV687 | New - [refresh class] and [delete class] sections in import files. | ||
| SV684 | New - License information field under HELP --> About window - MASTER only. Indicates the numbre of permanent licenses the site owns. | ||
| SV683 | New - Spanish Interface support. | ||
| Changes that were included in the 20130731 release of CAN-8: | |||
| SV538 | Selecting a mark column in a empty tracker generates fatal error in client | ||
| SV644 | Student program. Client would freeze in write item when text selected and dragged. | ||
| SV648 | Pasting MSWord table in Planner would abort client program. | ||
| SV652 | Using mousewheel while selecting items in planner menu causes client to exit. | ||
| SV640 | Planner would remain in "busy" state if more than 2 users accessed it | ||
| SV632 | Audio scaling for loud recordings adjusted | ||
| SV615 | Editing of password field during import would scramble password | ||
| SV602 | Drag/drop background image refresh fixed | ||
| SV587 | Report file error count corrected | ||
| SV600 | Tracker scoring issues resolved | ||
| SV601 | Partial deletion of overflowing text in Planner displayed incorrectly | ||
| SV653 | Record button missing when item type changed from Read item to any other item type | ||
| SV654 | Fixed Tracker Background. | ||
| SV624 | User property box opens when changing background image. | ||
| SV593 | Help > About window - Authorization device number sometimes scrambled | ||
| SV596 | SVSETUP now runs on previously installed identical client for customization purpose. | ||
| SV657 | New audio speed control | ||
| SV658 | Planner "Abandon Changes" option restored | ||
| SV659 | Added support for Henry font RTF import | ||
| Changes that were included in the 20121216 release of CAN-8: | |||
| SV617 | Some menu directory names generated by the system could crash the client. Lesson data loss could occur. | ||
| SV614 | Menu display would crash the client when menu tag loops were encountered. | ||
| SV603 | Adding mark columns to empty tracker crashes client. | ||
| SV622 | Using Pagedown key on empty tracker causes crash. | ||
| SV620 | Report would show "menu name not available" for existing menus. | ||
| SV621 | Final score in Tracker was inconsistent in different zoom levels. | ||
| SV622 | Final score in student interface reviewed. | ||
| SV605 | Tracker would not exit properly if user exits tracker before it finishes loading. | ||
| SV595 | Images could not be added to the image selector for backgrounds. | ||
| SV591 | Large trackers were slow to display if packets were arriving out of order. | ||
| SV589 | Client unresponsive when message left to students in certain conditions. | ||
| SV577 | Planner would stay in waiting mode if network experienced excessive packet loss. | ||
| SV629 | Renaming item in Planner menu failed when followed by right click. | ||
| SV590 | Horizontal scroll bar missing in tracker after zoom change. | ||
| SV594 | French support updated | ||
| SV588 | Import.rep file was not consistent with report in interface window. | ||
| SV618 | Ability to remove students from classes now possible with import file. | ||
| SV619 | New Silent option for SVSETUP. | ||
| Changes that were included in the previous release of CAN-8: | |||
| SV561 | Lessons with a missing USERS directory may crash the tracker when items clicked on. | ||
| SV583 | Simultaneous use of planner on multiple stations with the same lesson may result in lesson corruption. | ||
| SV577 | Server re-login timeout adjusted for same ID/IP login. | ||
| SV585 | Changing menu item names with tabs open causes duplicate tabs. | ||
| SV574 | User list available in phone would occasionally show wrong login time. | ||
| SV554 | Aborted login does not let user sign back on immediately. | ||
| SV534 | Menu item names made entirely of spaces are no longer allowed. | ||
| SV566 | Export student answers dialog in tracker did not always show in Windows 7. | ||
| SV573 | Inherited classes did not show when student is registered by an instructor. | ||
| SV581 | Sound graph in phone did not always clear. | ||
| SV591 | Out of order packets caused tracker to be slow to load student data. | ||
| SV575 | User timeout not kept active when dialog box tabs clicked on. | ||
| SV556 | Available item count in planner incorrect when dropping items into a nearly full plan. | ||
| SV568 | French language support included. | ||
| SV503 | Auto-install program customizable for re-distribution. | ||
| SV503 | Auto-install program made available. | ||
Additional Tools
Documentation
Cloud hosted solution
Training
Sounds Virtual Inc organizes a free group training once a year in Canada. All clients are welcome to participate to these workshops. Additional on-site training can be purchased from Sounds Virtual Inc. for a group of users, targetting the specific needs of the site. For details about pricing and to evaluate the needs of your site, contact us directly.
training@can8.com
Support and maintenance
Sounds Virtual includes one full year of free support and maintenance when you purchase a CAN-8 system. During the support term, our technical experts will give you dedicated assistance with using the CAN-8 system, resolving technical issues with data management tasks such as server backups, or migrations to other server hardware. The maintenance aspect provides your site with the most recent versions of the CAN-8 software include all enhancements and fixes made at no extra cost. This service can be renewed on a yearly basis.
Our commitment
Our Experience
Our Goal
To help students reach language proficiency with a virtual immersion learning system that complements the class curriculum, and provide teachers with tools that facilitate their teaching and monitoring workload.
Development
Since the initial concept of CAN-8 VirtuaLab, we are constantly adding new innovations, capabilities, and support for hardware as it becomes available. In consultation with our clients, we regularly incorporate their requirements, making CAN-8 an outstanding solution for language training.
Support
We believe that our commitment to our clients goes beyond the delivery of the software. Our in-house support team consists of experienced specialists who can assist technically and with the use of the software. We take pride in providing knowledgeable, friendly support that is widely recognized for its dedication and efficiency.