These FAQs are designed to provide basic information and a better understanding of the CAN-8 VirtuaLab, its licensing model, support and maintenance agreements and technical tools. For more detailed information, or if you have other questions please contact firstname.lastname@example.org.
|Support & Maintenance||Technical questions|
What is CAN-8 VirtuaLab?
CAN-8 VirtuaLab™ is an integrated suite of network-based products that focuses on oral production for the purpose of language learning.
What is Sounds Virtual Inc?
Sounds Virtual Inc. is a Canadian company based in Toronto that developed and trademarked the product sold as the CAN-8 VirtuaLab™.
What other products does Sounds Virtual Inc. offer?
Sounds Virtual Inc. does not develop nor sell any other product than CAN-8 VirtuaLab™.
What do I need to run a CAN-8 VirtuaLab system on my site?
You will need
Once I purchase the CAN-8 system do I need to purchase any additional modules or capabilities?
No, you will not need to buy anything else.
Unlike other products on the market, there is no need to purchase separate modules or options for instructors to be able to monitor or score students work, extra software for course authors, or additional packages to allow remote users to connect. The CAN-8 VirtuaLab is a complete system and all capabilities are always available without having to purchase them as "Extras".
It is our intention to be clear upon the pricing and capabilities of our software, so everything that you can see described on the website is included in the software for one price.
Which languages can be taught with CAN-8?
Any Language can be taught using CAN-8.
I am not registered at a college or university. Can I use CAN-8 to learn on my own?
No. CAN-8 VirtuaLab™ is currently only sold to educational institutions or corporate clients who purchase or develop their own courses and teaching material and then use it with their students.
How do I get answers to questions that are not in the FAQ?
You can submit your questions or comments directly from the Let us Know section of the Contact US page.
How does CAN-8 licensing work?
What is the difference between permanent licensing and annual renewable licensing?
Do I need to buy special licenses for remote access?
Can we use some of our licenses remotely, yet reserve a fixed number of licenses for our lab?
How do I increase the number of licenses?
You can contact Sounds Virtual at email@example.com to purchase more licenses.
Will purchasing more licenses affect my existing support agreement?
New licenses purchased come with one year of maintenance and support included.
What support does Sounds Virtual offer?
How can I tell if my system currently has a maintenance and support agreement?
Do we have to renew our software maintenance?
Renewing your maintenance agreement is entirely optional, but it will give you the opportunity to:
We have an ancient version of CAN-8. Can we update it or do we have to purchase the new product?
How can I renew my support and maintenance agreement?
When does the support and maintenance start?
Depending on when you purchased maintenance, it will be one of the following:
What happens when the included maintenance ends?
What's new in the latest update?
When we release an update, we publish the list of fixes and enhancements included. You may access the most recent update along with the associated Release Notes by clicking here.
What do I need to do to allow remote access to our student?
Will CAN-8 run on a 64 bit OS?
Yes. The 32 bit version of CAN-8 will run on all Microsoft operating systems, including the 64 bit OS.
Will CAN-8 run on a Mac OS?
Can the CAN-8 server run in a virtual environment?
Some of our instructors want to keep using the previous version of CAN-8. Can we use both versions?